On the 21st of November 2020 I placed an order for a dash cam to be fitted 5th December. The day before installation, they phoned me to say that they hadn't got any of the model of dash cam in stock and would have to order one. By now they had taken full payment for it. The installation was rescheduled for 9th December. The technician turned up but couldn't carry out the work because he didn't have the correct fuse adapter for my vehicle. I had already given the make, model and registration of my vehicle so they knew exactly what they were fitting it to. The installation was rescheduled (after I had to chase them) for 12th December. One minute before the technician's ETA, I had a phone call to say he had phoned in sick. The installation was rescheduled for 16th December. The installation finally went ahead and all was well until I used the car for the first time today (18th December). After a journey of about 6 miles, the power cables dropped from under the dash board and got wrapped around the brake pedal. Not only could this have caused and accident, but now the dash cam isn't working. They now want me to wait until they can find a technician.