This actually happened, no word of a lie...2 tyres fitted to front wheels last week that needed to be rebalanced as the balancing machine was faulty! 2 new rear tyres due to be fitted on Monday however original appointment cancelled as fitter was ill, this happens so fine. Second Appointment the next day cancelled as the tyres hadn't been ordered, blatant lie as they were due for fitting the previous day. I had said that if the fitter was not with me for 5.30pm then I couldn't wait so I would be happy to rearrange fitting for the next day. Was not told anything until the fitter turns up at 5.45pm as I'm leaving work. He then has to wait 1 hour for tyres to arrive from Worsley in a separate van! Rebalances front wheels that were off, thanks! and then eventually finishes rear tyres when they arrive at 19.25pm! Offered £25 compensation and £20 off my next purchase (which will be in about 2.5 years when my tyres need changing on my next lease car!) Absolutely unacceptable however they have quoted at me..."The Company is not liable for compensation for inconvenience suffered if your order is cancelled or rescheduled for any reason." So I am lucky to get anything back. I've just spent over £600 on 4 tyres as well! Loads more to this story but you get the picture. One thoroughly disappointed customer who will never use Tyres on the drive again. Moral of the story, go to www.blackcircles.com