This company has no customer at heart. I placed an order for 4 tyres on a Friday to be fitted on Sunday between 2pm and 4pm. On Saturday an email is sent to confirm the order is in place. Sunday arrived so 2pm I am looking out for the tyres to be fitted. Nobody shows up. Just before 3pm I call the 033 number and was on hold for 1 hour and 9 seconds of which I was on hold. I left after pressing 2 for them to call me back. That was at 1549pm. They layer called at 1956pm and I missed the call. They did not seek to send an email either. Monday I sent an email at 0923am raising a complaint about the tyres. No response until I called again today on Friday which is a complete week since the tyres were ordered and paid for. When I spoke to the lady on the phone who had to call me back because nobody picks up the phone she told me that they cancelled my order because the tyres I ordered where not delivered to them on time. I then said so why didnt someone call to let me know and why ha e I not been refunded my money to which she said "oh your order was cancelled and money will be with you in three days". However, I said there is no refund in my account its Friday and according to Halfords the order was cancelled latest Saturday. At this point as I was talking to her an email was dropped into my account, I think she did. This means that no cancellation was done or refund but that work was too much for them and forgot to complete a simple job. I asked to make a complaint but was told she will escalate the issue on the system but will be getting a voucher. I said the £5 voucher? She said she doesnt know. Guess what? They just sent an£10 voucher. The maths doesnt add up. If I had not followed up there would not be a refund, my car which I use for business would remain with bad tyres, and my work hindered. £10 is the compensation for the inconvinience they have caused and the poor management and the near fraud incident carried out by this company.