Appointment booked for slot 4 to 8 pm. Rang to see if he could come at 12 declined due to being at work and he seemed really put out about this. Turned up and said he couldn't get his vehicle round into our drive "no way I'm going to" he said. He couldn't get the wheel off due to his obvious incompetence stating I would have to sign a disclaimer which regretfully I did due to tyres being bad enough to change. He snapped the wheel nut clean off and then proceeded to leave. He did offer to leave the tyres but I declined and I was reimbursed but I strongly feel he didn't want to do the job and as a consequence of this he knew the wheel nut would break.I rang them to put forward a complaint being told it was because my vehicle was a Jaguar and some cars we deal with " do this". At this time I was speaking with a lady who didn't divulge her name but she did say she would see if they could/ would reimburse me any further monies I might spend trying to get someone else to remove the wheel and put me on hold while she "went to find out" suffice to say she never came back. Appalling service, Appalling attitude , never had a problem before with this company accessing my property . Totally incompetent , lazy , disinterested operative. Will never use or recommend again. Do Not Use.