1. They cancelled my arranged appointment as they didn't have the tyres I had paid for. 2. Contacted me by telephone to arrange fitting and offered me an appointment on 5th January, I was unable to make that appointment due to my Mother's 80th birthday so agreed on 6th January...and as a good will gesture (expecting a voucher) they offered me a confirmed time of 10:00! 3. Got an email on 5th January to say the tyres would be fitted that day...I emailed them as per instructions in their email to say I couldn't make it and that I'd already booked the slot for 6th January! Tyre fitter turned up on 5th January but no one home as we were at my Mum's 80th birthday! 4. Spent an hour trying to get through to the call centre on the 6th of January to confirm my tyres are being fitted today. They didn't know and I had to hold on the phone while someone else was contacted. 5. I'm now waiting for an email that should arrive by the end of today...still no tyres though! 6. I thought using an established company like Halfords would make this an easy transaction...I was wrong!