Judge issues Order to Tyres on the Drive (Halfords) to pay nearly £200 compensation. TotD turned up with the wrong tyres - TWICE! You learn a lot about a company from the way it deals with its mistakes. TotD require you to return to the back of the queue and book again. I cancelled after the 2nd mistake and a local firm fitted two tyres next day. I claimed compensation from TotD - they ignored emails until I sent a Letter of Claim by recorded delivery. Half-hearted apology but no compensation - apparently the Terms and Conditions make this clear. However, at no point was I asked to accept any T&Cs - you try finding them on their website. I started a Small Claims process. TotD suggested mediation. On the day before the session - by phone - TotD suddenly found they couldn’t find anyone to take part! Next step was a Court Hearing - all paper based. The judge ordered TotD to pay me nearly £200.