Bought tyres from this company and received 5 text messages as well as a phone call confirming all the booking , one text at the crack of dawn this morning even confirmed the fitting time at my home so I waiting in all day having had no further contact. No one arrived so I called them and the clown I spoke to then told me they had a problem actually getting the tyres so they had called me (which they hadn’t as I have no missed calls) and asked why I hadent checked my emails ( why would I?) so they were not turning up! No apology , no offer of compensation just an offer to rebook another time for me to stay home waiting for a fitter who might not turn up!
I asked for the company CEO to call me and was told NO sorry he won’t be doing that he doesent call customers? He must be so detached from his customer base sat on an ivory pedestal to speak to us pesky customers!
If they can text and confirm so much when your booking and paying upfront for your tyres it’s not to much to ask for them to ring until they reach you or text to advise of a problem ( even after confirming the fitment on the day, today).
Appalled at the lack of customer service this company offer. I will be taking this fiasco up with the CEO of the company whether he likes it or not!
7 years ago
Tyres On The Drive.com has a
1.9
average rating
from
393
reviews
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