What went wrong?? this should read where did anything go right!!! My daughter booked tyres to be fitted on 4th November however the staff phoned at 6.30pm on the 3rd Nov to let her know she needs a special key to get the tyres off and this will only be available through the manufacturer. She then called back to cancel the fitting as there was no special key (a key that all other tyre fitters have managed to not need!). She then spoke to a fitter who assured her that no money had been removed from her account... that was the second lie from this disreputable company! They have now taken all the money out of her account without providing any service at all!! They have even charged her a £40 call out charge despite the fact that no-one has ever been anywhere near the car! She has had to cancel her bank card as they have told her that all of this is her fault for not having the correct key at the time of the call out and that this is on the website. Well I have been on the website and there is no mention of any special key!! A tyre fitting service that cannot fit a tyre for a KA as they do not have the specialist equipment is a bit of a joke!!! I have managed to get a refund but only after I got through to sales as NO ONE answered the customer services phone. No wonder they do not tell you about the review page, its full of people complaining about this company... keep away... go to a company that cares about its customers!