I had booked tyresonthedrive.com as they were available to fit the tyres i required the day after i purchased them. Having paid for a premium 2 hour slot between 12-2pm; i took time off work and was expecting the technician to call me before arrival, as stated on their website. I waited until 2:15pm and still no sign of him so i called their customer service dept and asked where he was but they couldnt get hold of him. I even asked why they offer time slots if they dont keep to them? The technician eventually phoned me at 2:40pm saying he was stuck in traffic and would be here in half an hour. At around 3:50pm he turned up huffing and puffing. I didnt want to hear excuses and just wanted my tyres fitted as i told him i need to be back at work. First thing he said was that i could have bought better tyres on my BMW as the ones i have got are ‘rubbish’ (bearing in mind i was paying around £120 a tyre). I had done plenty of research and thats why i purchased them; anyway he proceeded to loosen the wheel nuts and then got to one which was slightly more difficult than the others (i have had the wheels off on a number of occasions). He told me that as he couldnt loosen the wheel nut he couldnt fit the tyres. I stood there in amazement at what he was saying as he only tried once and gave up. I did however debate with him that it could be loosened but he didnt want to hear any of it. The best he could do was ‘you can take the tyres and find some body else to fit them for you’..hopped in his van and drove off, no apology or anything. I phoned customer services and they werent any more helpful, put me on hold and advised me that the technician didnt feel he could carry out the job!! Why!? In the end, i gave up and forked out some more money and got another reputable tyre fitter to fit them, obviously not convenient as the whole reason was because tyresonthedrive are mobile. I would certainly not recommend dealing with this company again! I regret even buying from them, certainly wont be coming back to them in future.