Technician spent 20 minutes hammering at the wheel nut, ruining it and then came and told we there was a problem and he couldn't get wheels off. Told me I would have to get it sorted myself as there was nothing he could do. When I phoned to complain, they simply said the £40 call out would be charged, even though it was there fault and I had to pay a garage over £100 to get the old wheel nuts off and replace with a brand new set. Service Centre Supervisor refused to talk to me and just sent an email with a complete fabrication of the events. I can only say BEWARE, once you have paid your money you will NEVER get back the £40 call out even if they are at fault and the Supervisor is too scared to speak to anyone direct as she probably knows most of the time she is telling blatant lies.