Why I why did I not read the reviews…. Imagine having two new tyres fitted on a Friday afternoon and then waking up Saturday morning to find one completely flat. On calling the company, I was informed that they could get someone out to take a look on Tuesday. Pushing them I bit, they agreed to let me pump up the tyre and take it to a local garage; get a report and an invoice and they would re-imburse if at fault. Okay I thought, these things happen. Sure enough, our fabulous local garage got me in at 11.30 on the Saturday I'd hoped to avoid spending on getting tyres changed and quickly diagnosed that the valve and valve holder were loose and leaking air. As instructed I sent over a copy of the report to TOTD and to my great surprise received a reply a couple of days later denying responsibility on the grounds that I had not paid for tyre pressure sensor servicing... I don't know about you, but I don't believe in coincidences - before tyre change, no leaks, after tyre change valve holder loose and leaking air... (oh, and I forgot to mention, the wheels are swapped over left to right, so the tyre pressure sensor is indicating a flat tyre on the opposite side to the one that is actually faulty, to be fair, TOTD did offer to come and rectify this, but that would mean risking their incompetent technicians swapping the tyres on the rims again...). After 2 or 3 emails back and forth I was told that the company would no longer correspond on the matter and here I am. Very very shocked at a total lack of customer service. The amount I was looking to be re-imbursed by the way on a total spend of £460 for 4 tyres - £20. They obviously don't value my custom and they no longer have it...