I phoned tyresonthedrive yesterday to advise that following the fitting of 2no. tyres on Thursday 28th March 2019, the drivers front side tyre was identified as 'flat' on Saturday 30th March 2019.
The vehicle has not been driven since the fitting date due to medical reasons. (CCTV available)
You advised that due to 2no fitters calling in sick you had a reduced fitter resource and as such the earliest available date to inspect and investigate the fitting would be Monday 1st April 2019 btw 12:00 and 14:00hrs.
I explained that I had work commitments but you offered no empathy or alternate sooner response. You also asked if I had tried to re-inflate the tyre.
On the grounds of road traffic safety of that of myself and other road users this is not a question that should be even considered given the commute to a garage with a deflated tyre.
That said, I did borrow a neighbour's pump. The pressure indicated 0.45 bar. The pressure should be 2.2 bar. I tried to inflate the tyre to no avail.
It is really important to note that I have never experienced any issues with the valve on the said tyre prior to this installation. The reason I want to note this is due to the reocurring number of unsatisfactory reviews on trust pilot and other review platforms further to installations by Tyersonthedrive, where your customers have advised a flat tyre and Tyresonthedrive accept no responsibility.
In addition, their appears to be 2no. Trust pilot platforms. Platform 1 - tyresonthedrive & platform 2 - tyres on the drive. It appears that the latter I's the dumping ground for any negative reviews!
So my current position is that I have a vehicle parked on my drive that is unfit/unsafe to drive following expending £323.00 with Tyresonthedrive.com.
I expect this issue to be resolved with immediate affect.
On Saturday 30th March 2019 your website had a available slots for tyre fits on Sunday 31st March 2019. I guess this was for customers wishing to add business to tyresonthedrive accounts and not hard earnt cash clients requiring urgent remedial work following substandard work, such as myself. I also guess these fitters have not rang in sick!
I have taken the opportunity of copying BBC Watchdog in this mail for the record, should tyresonthedrive give a unreasonable, unsatisfactory response given this specific current response alone.
5 years ago
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