Absolutely dreadful. I booked in all good faith giving 5 days notice. All going well at this point with time confirmed by email. On day of fitting another confirmation by text that fitter would be with me during the time slot. 5 minutes after the text a phone call to say that the fitter was off sick and so appointment was cancelled. Next available slot that was convenient for me was over a week away! Now, I appreciate that people are off sick, but surely a contingency plan should be in place? No apology for me wasting a days leave from work. They did promise to refund in full immediately. Well, apparently the refund was rejected by Paypal (who had no record of anything from TOTD) They then said they would refund my card. Nothing. 3 phone calls later and the refund turns up. Absolute shambles, avoid at all costs.