Ordered 2 tyres for my LDV Convoy van, arranged a fitting time - thursday evening. I get a phone call Thurs am advising they had not got my tyres would I accept an alternative and a 2 hr fitting slot on Saturday. Friday am I get another call, they cannot get my alternative tyres could I accept a different brand, same saturday fitting. Saturday morning comes and I get a call saying the fitter is running late, he turned up half an hour outside the fitting time, only to be told he had not got a socket to fit my wheels and did not know the correct torque setting for the wheel nuts - he went on to say he was just a trainee and was not authorised to work on bigger vehicles. When I rang the office to complain I was told their jacks are not rated to lift a larger commercial vehicle. They should not make such big claims on their website and should have declined the job at the outset. I have now had to hire another van to cover the saturday night delivery run, and although he left the tyres if I want those tyres fitted I am going to have to pay a local company to do it. Definately not pleased at all