It's a gamble using these people! Bought 4 tyres for fitting etc,(£400) mechanic came out, checked lock and bolts were good to proceed,said all ok, then using an impact gun instead of a manual bar broke the wheel lock and damaged the nut. Told me to sort the problem and once I had taken it to another garage to fix I could book them to come out again but at extra charges!! Called customer services and i was told they don't deal with complaints over the phone (I wonder why?!) I had to write or email. I now have to pay a garage for new wheel lock set and fittings etc when I already have spent my budget on tyres on drive. I can see this going to small claims court to get any response or any money back which is stress and hassle not needed if they just fixed the problem they caused!