We have used this company in several occassions in the past with no issues however my wife had tyres changed and noticed that ther tyr sensor kept coming up, after getting advice from the company, Ford and a reputable independent local garage, we could still not get the sensor light to go away and the garage said the sensors must have been damaged by Tyres on the Drive and to contact them. They would be happy to discuss with Tyres on The Drive on our behalf. Admittedly there was a delay in my wife chasing Tyre on the Drive due to serious family issues. The company refused to accept the issue to be reviewed by them and said as time had past it cannot be determined that it wass due to damage caused by their employee. We subsequently had to get the independent garage to order replacement tyre sensors and fit them at a cost of £145.00 We were given the original 2 tyre sensors which clearly show the damage and were again advised this could only have happened when the tyres were fitted by Tyres on the Drive. A well run company is one who shows good customer service including they investigate customer complaints, and when things go wrong. I am afraid our experience with Tyres on the Drive failed and we will not use them going forward. To even refuse to come out to investigate and not trust the customer is telling the truth and not contact the Garage (highly rated on Checkatrade) as we requested says it all. Maybe Tyres on the Drive are confident that they can rely on the obvious high level of satisfaction from customers (as we did before) so that they can ignore customers with complaints. We decided that as Tyres on the Drive have in the past washed their hands about our complaint, that it only far to warn other potential customers - do not delay reporting a clear issue as they use any excuse to get out of investigation and admitting liability. Mr and Mrs Moody