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Kevin
Absolutely shocking service!!!! Went from praising this service to promising never to use them again. I originally ordered two new tyres. The guy came out and advised that I only needed one tyre and a tpms service on the other. He advised me to return one tyre and book the service in which would be much cheaper. So I did. When booking In the service I was told that I had to pay them an extra 5 pounds even though I had only taken one tyre. This is because, now I only had one tyre, that I was being charged a £30 call out fee and it was another £40 charge For the new call out fee for the tpms service. They said they would kindly wavier the £6 cost of the tmps service. So basically I now owed them £5 on top of £130 pounds I had already paid but instead of get two brand new tyres I was now getting one tyre and a £6 valve. Complete daylight robbery. In the end I demand that they fulfil the original order of two tyres and I’ll take the valve business and any future business elsewhere. Why would any pay an additional £70 to loose a tyre and gain a £6 valve. Halfords you really need to reconsider you fees, your policies and your customer service!!!!
4 years ago
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