Absolutely disgusting customer service! Story starts, I get a phone call from TOTD saying they can’t fit the wipers as they don’t have the stock. No worries just refund the money. Fitter arrives to change all 4 tyres, 2 tyres in he informs me that he can’t balance the wheels as he doesn’t have the wheel lock for the balancing machine and that someone will be along shortly to balance them. In the meantime he is telling me about what a s**t place to work it is (not the best way to sell it, his words not mine). I phone customer services to be told that it’s a 2 day wait to get the wheels balanced?!? It’s okay because I was offered A £2.50 refund! I rebooked to get them done on the Saturday following between 12-2 pm. 2pm comes around and no sign of the fitter and no phone call to say that he is running late. So again I phone customer services and told “we don’t know where he is”. After waiting 10 minutes I’m then told he is leaving the last job and will be here within 15 minutes to carry out the wheel balancing. I then get a phone call from the fitter saying that he hasn’t even finished the last job and that he will be the best part of an hour! Eventually having the job finished I was then offered a £15 refund for the inconvenience, very generous! At the same time as I was issued the refund I was told that the issue would be escalated to management level and I was promised a phone call back yesterday (Monday 6th) and sure enough I heard nothing. So today (Tuesday 7th) I waited on hold for the best part of an hour before opting for the call back option, to speak to an incredibly rude man saying that the manager will just reject the call as it’s not worth escalating. I have never received customer service quite as bad as this, will never use again and I’m still waiting for the response from the email I sent in. I really would at all cost avoid this company, before halfrauds bought this company it was spot on but they have just ruined it! I really look forward to the promised phone call from one of your managers.