I am an uber eats driver. I think a lot of people who order through uber eats don't understand certain things. First thing is that most restaurants seal the bags so the driver is unable to check to see if your order is complete. Sometimes our app doesn't show everything in the order such as drinks so even if we ask about drinks if the restaurant doesn't give them to us we might not know we're suppose to have them. When orders take a long time to be delivered it probably in most cases isn't the driver's fault. Like yesterday I went to pick up an order from McDonald's and the customer had ordered 25 pies so because the restaurant didn't know how to use the app properly I sat waiting while they made all of the pies about 40 minutes. Normally I would have cancelled the delivery but the restaurant service was so poor and the staff so rude I sat there thinking the order would be ready soon. Another reason the delivery might take longer is if it's a multiple order delivery where you are picking up from two restaurants for two customers then delivering them. Or there might be a lack of drivers in the area to make the delivery. There might be an accident and you get stuck so your delivery might get delayed. Yes I get it that it makes you angry when your food is delayed but these delays also cost your diver money so most drivers are trying to get you your food as quickly as possible. Most of my deliveries are okay but if customers understood that giving vague descriptions like go through a wooden door and to the left when it should be right or there is a whole maze of Apts poorly marked it makes it tough on the driver. Those descriptions might seem helpful to you but you are familiar with them we are not. If you as a customer living in a secure buildingand you know that you need a special fob to use the elevator why would you expect the diver deliver to your door when they can't get access to the elevator unless by chance another resident is willing to help? Or if you live in a busy city with really limited street parking and you live on a super busy street it's tough finding parking. Yes I know we as drivers take on this responsibility but please understand that we are really trying to give you great customer service. We're dealing with poor restaurant service, traffic and driving sometimes to unfamiliar areas, and at times very unfriendly people. Overall my customers are great most restaurants are easy to work with. If you get great service please tip I know it's not required but that's basically where the driver actually makes their money because uber takes their share out of the delivery charge you pay so we're not making all that much otherwise.