I received a promotional code from UberEats in my email. I have never used the service before so I decided to use it for dinner last night. I ordered the food, put the promo code in (it stated the code was applied). I go to pick up my food and I was charged the full amount. I contacted UberEats and was told I would get a refund but I have to send them a screenshot of the email. I could not get the image to copy in the chat box (which they probably knew it couldn't be done). I requested an email to send the screenshot to and was hit with a response to say they are not going to refund the money because the food wasn't delivered. The promo did not specify that it had to be delivered. I will never use their service again! It's sad that the quality of service and honesty as far as consumer rights and service has gone down the drain. I am deleting their app and wish they would stop sending me emails. Nothing good to say about them!