I'm learning to hate the service Uber Eats provides. It starts from the beginning of the experience. As you are considering where to order from Uber Eats tells you a window of time that this particular restaurant can fill your order. Every time i have placed an order the delivery window comes back as longer than advertised. I have never appreciated a "bait and switch" but if I'm hungry and the additional time isn't completely aggravating wont cancel my order. Tonight started with these familiar annoyances...and then got worse! Ten minutes after placing my order I get an announcement on the app, "Oops there has been a problem." No other details and the latest delivery time has gone from 10 minutes longer than advertised to 37 minutes longer than advertised when I ordered. I tried to get through to a human via the app on my phone. That process is needlessly annoying and did nothing to encourage me to be calm as I waited for 15 additional minutes after the app said I was being connected to a customer service rep! Why is it that Uber Eats doesn't seem to understand that if a customer is angry enough to contact customer service it is in the company's best interest not to create an experience that adds to the customer's sense of being poorly served. The customer service rep on the app stopped responding after a few questions leaving me without answers, satisfaction or enough time remaining to cancel my order. So food arrived 57 minutes after ordering instead of 20 and what was delivered came in damaged packaging and ice cold...which would have been fine if I'd ordered ice cream but I'd ordered a hot meal. I don't know who will read this review but if you are anything like me you see no reason to be charged for the privilege of being told substandard and ineffectual delivery service is worth the expense because it allows you to order something other than pizza or Chinese food. Uber Eats, if you are listening or reading, the service you currently provide is not at all worth the fees you charge and if it were possible to launch legal action over your bait and switch tactics at the time of ordering I would be very happy to meet your lawyers in court. As it is I must be satisfied with writing this review and then copying it to every online forum I can find.