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Amanda Joiner
You think being a customer is bad, working for them is worse. I worked for Uber for about 4 months, I can honestly say being your own boss has its perks. My issue is really not with the orders, it is with the support system or the review team. The first time my account was deactivated was because they stated that I didn't deliver the order or didn't make it to the restaurant on time. Uber stacks your orders example ... I was at Sonic picking up 2 orders right well one of them I got right away and but the other order there was a wait on it. So, Sonic tried to deliver the first order and I asked them to take it back and keep it warm so when I deliver it to the customer it won't be cold. Mind you I'm still waiting there, and I get a third order and that came out before the second one too. The first customer is blowing me up asking for his order and I had to explain why I wasn't moving. (typical) I got all my orders and delivered them. The same night I am picking up at Benihana I had until 10:20 to pick up and deliver the order and I arrive at the restaurant at 9:45 customer is calling me and calling me. Or how about me getting an order for restaurants that are closed for the night? Or Customers so drunk or busy to answer the door or phone for me to deliver the food. My absolute favorite is when I have to deliver food to customer and there is no Unit number, Gate code, phone number nothing to help with freekin process. So my first deactivation was because of cancelled orders or late arrival (seriously)... Now here is the real kicker, my account is deactivated again. They state there is fraud. The correct wording is Collusion Fraud. HOW? I always take my picture when they ask me to verify myself and it is me who delivers the food. All my orders get delivered. It makes me so mad they can validate this decision and they aint in the car with me. I was a platinum driver, I worked weekends, weekdays after I get off my first job. Holidays... Man i worked Christmas! NEW YEARS... I worked countless hours and use over 5000 miles for them to just deactivate me over an assumption. I'm trying not for this to be an all-hate review, because Uber is a good company, for customers they need to work on how to treat their employees better. I reached out to the support group, and they cannot help, you cannot speak with anyone in the review area, so they pretty much have you by the balls over what they think you did wrong. To all of you drivers out there, be careful and I hope they do not do to you what they did to me.
1 year ago
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