The worst customer service I have ever came across. I have placed an order on 1st January, during the New Years Eve, the order has been shown as pending and money was to be refunded (because it actually left my account) as the restaurant was not taking orders. OK - fair enough. 7AM in the morning the restaurant accepts the payment and changes the delivery status to completed. As if they have delivered it. I am reaching out to Uber Eats customer support to resolve the issue. They get back to me saying that they cannot process the refund as it’s more than 48 hours ago when I placed the order. Case closed. I start a new case. Same story again. I give up and move on with my life, not too much time I can waste over £29.15 22 days later, I forgot about this whole faux pas and I attempt to place a whole new order, in a different city, from a different restaurant. I end up being charged the exact same £29.15 for the same pizza I have ordered on the New Years Eve, the same pizza I have never received and never got my money back. Now it becomes too much for me, I reach out to Uber Eats again explaining that I have now been charged twice for food that I have never received, I am asking them how is it possible that 48 hours is too late to ask for refund but 22 days is not too late to charge me again. They finally get back to me promising to refund my money… they tell me they have processed the refund of £29.15. The money is not there. They’re saying it can now take up to 30 days. I reach back to them saying it’s not even the wait that I am concerned about, but the amount - I have actually not spend £29.15 but twice as much, which is £58.30 so please can this full amount be refunded. They get back to me completely ignoring this bit and apologise again for the wait but it must take up to 30 days. They are either not listening or purposely only listening to what they want to hear. I have now been frustrated for at least 3 days and spent way too much time fighting back for what they owe me. I am expecting a full refund of £58.30 and some sort of reimbursement for all my time lost writing emails and this review, for all the stress caused and for my New Years Eve (sort of) ruined. Uber Eats - shame on you.