I have placed an order with Uber eats last night. The order was to deliver 27 donuts to our home for my daughters birthday 7:00 -7:30 am delivery time was offered and we selected that option. Uber eats when we placed an order said our order was processed. Woke up at 6:55am to see a notification on my phone that our order was canceled. There was no explanation why the order was canceled. I reached out to them through Uber eats app and was speaking with two different people. First person said sorry your order was canceled there was an issue with a driver. I asked why didn’t you send another driver if that one had an issue. They didn’t respond to that but send me a message asking was my issue resolved and chat with first person was done. Next person on the chat said sorry and we are working on fixing this issue so it does not happen in the future. That didn’t do anything for me. He started mentioning the credit and how they can not do anything for us even though they let us down. This was for my daughters birthday and she was suppose to take the donuts to school. Now, since the Uber eats failed to notify us earlier we were late to go anywhere and purchase the donuts our selves. When I expressed my frustration the second person in chat said sorry we can’t offer any credit or do anything about it. After I mentioned I am done with them and I will be leaving a review for bad business and service he somehow by some miracle was offering $15 credit. I told them I do not care about their $15 but then to take a responsibility for running our day. This was really bad on Uber eats and we never had an issue with the app until today. What discounted me the most is that they canceled 30 min before it was suppose to be delivered. They didn’t provide an explanation for the cancelation they just said sorry cancelled. That’s all I got. I will never be using Uber eats and will tell everyone I know is using this app to not use it anymore since this can happen again and is really horrible that they can run someone’s day like this and not take any responsibility for it.