I placed an order for a Chinese takeaway via Uber eats and expected the food within 20 minutes. We were sat at home waiting for the delivery which never turned up. I was informed via the app that the order was complete, however there had been no sign of anyone.Trying to reach Uber eats is nearly impossible and after multiple attempts, I called the restaurant to be told that the food had been collected some 20/30 minutes prior and their system was marked as delivered. I ended up reordering the food and going to the restaurant to collect it myself, expecting to get a refund for the order and the tip I have given in advance. Finally I’ve got a response to my multiple emails telling me that they’ve looked into the complaint and they can see that the delivery partner tried to deliver and waited 7 minutes. I explained that no one attended the property as we have a ring doorbell and no one tried to contact me on my mobile as I have no missed calls and that they must be mistaken, after several emails back and forth with me offering evidence that no one attempted to deliver or call along with proof that I attended and collected the same order, they have now ceased communicating with me with no plans to reimbursement money I spent. This company has no regard for providing a satisfactory service, or fulfilling their orders and should be avoided or better still shut down.