My friend ordered food from one of the restaurants using ubereats. We were tracking an order and suddenly it was showing delivered but the order didn’t reach us. There is no customer service on the mobile app. He used the help button but didn’t get much help. Called the driver. Driver was not picking up the call. It was beyond 9:30 PM. Most of the restaurants close at 9:30 PM so I started ordering food from Papa John’s using the ubereats app. I was in the final step and my friend got a call from the driver so I was holding the phone and didn’t click the final submit order button. My friend said that the driver went to the wrong place and mistakenly marked the order as delivered and he is delivering soon. Suddenly, I looked at my mobile, and the order was placed accidently. I tried to cancel the order but there was no cancel button. I found a help button at the top right corner of the app which I clicked multiple times, but it didn't work. I was panicked and started looking at the other options to connect customer service. Somehow I found another help button and was able to cancel the order. My order went in at 9:57 PM and was able to cancel the order at 9:59 PM. UberEats charged me for food. I contacted customer service and didn’t get much help. Customer service said, your order is ready, you can go and pick it from Papa John’s. First of all, there should be a cancellation button for canceling accidental orders and allow a minute or two to cancel the orders. There is no phone number or live chat available to reach out to customer service. I was expecting a better resolution. I also requested customer service to arrange a call with her supervisor. She told, I will get a call back from her supervisor. I didn’t receive any calls.