I placed an order through McDonald’s delivery app which was issued through Uber eats. The service I received was absolutely disgusting. The customer service advisors were unhelpful. I contacted them in regards to my order not arriving, even though the tracker stated my order was delivered. According to the advisor the rider stated on the system that he tried to contact me. Which was NOT the case as I have not received any notifications or a door knock. I spoke to the manager named Esha to explain my situation and she was extremely rude and dismissive, hanging the phone on me when I asked her a question. I still have not received a refund or my order which is unacceptable. Not only has it caused an inconvenience it has really upset me due to the way I have been treated. The advisors have taken the riders word and completely ignored my situation due to the “guidelines”. I am now still sitting here with no food to eat and my money being held hostage. I don’t understand how these people can work in customer “support”, and have no ounce of humanity or compassion, I will be taking this matter further.