Atlanta/Decatur area. I placed the order at 5:15 PM. The estimated delivery time was 6:05 pm when I placed the order. The worst possible delivery time was 6:50 PM. (Uber Eats gives both times when placing the order.) I included a generous tip upfront. The food was delivered precisely at 6:50 PM. The food arrived cold and soggy. I let Uber know. Their response: unhelpful and unable to do anything about the order as it was delivered at or before the worst possible delivery time. I discussed the issue through online Chat. They terminated the chat prematurely with the parting message that please do not waste our precious time. Here is the clincher: this was their way of treating a new customer as it was my very first order through Uber Eats.