Terrible customer service. I wanted to order from a local chicken place, and typed in the name. Usually, it's the first one that pops up, so I didn't even question it (I don't have the logo memorized and the name wasn't clearly labelled so I just went with it). Turns out it's a nearly identical chicken place in the same shopping center (same menu items too) so I ordered without much thought, only to realize my mistake right after. I immediately tried to cancel, only to find out the ONLY way to cancel was to go through their chat. It ended up taking 20 minutes for a representative to answer me, only for them to blame me for not reading the address (if you use the app, you know the address is not up front and center on the ordering screen, you have to click more details to find it) and then told me they could cancel my food but still charge me the full price! I told them, then don't cancel it, because I'd rather pay and get the food at least! He was very rude, blaming, and had absolutely zero solutions or remorse when I explained how frustrating this system is. I will hesitate before using this app again - I'd rather go through the restaurant's own website.