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Kris Alden
Little Uber Eats review for all my friends and family. If you enjoy being called a liar and have your money taken without anything to show for it and be given no opportunity to raise a complaint. Then these are for you! Absolutely shocking customer service. Refnu and her manager Aamir are in serious need of customer service training. After my food failed to arrive and being marked as delivered I asked for confirmation to be told ‘the driver waited at drop off point and attempted to call so no refund is possible’. I explained I am sat by the glass front door with a clear view of road and have cctv to prove no person has attended the property and even if that was true which it is not why is it marked as delivered and not returned to restaurant etc. They both then repeated that I must be lying as their driver said they attended. Refused to give me a complaints email address or procedure and just referred me to the help page that said to call them.
1 year ago
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UberEATS has a 1.1 average rating from 7,886 reviews

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