This is about their customer service. They will not refund me for a charge that I did not use. I had went onto my favorite thai restaurant website and was trying to order directly through the site and pick up myself. I placed my order and noticed it said it was through postmates after i paid so I waited to see what was going on since I hit the option to pick up myself. After 30 minutes I never recieved any confirmation so I called the restaurant directly and they said there was never an order placed by postmates, so I ordered myself and picked it up and PAID the restaurant. The following day I received an email saying a charge of 20 dollar was placed on hold in my bank account but would be removed shortly. I waited 5 days and noticed it was not removed. After explaining to customer service and pasting the email that clearly said the charge would be removed shortly, this was their response.... "Üpon checking, I can see that the order youŕe raising concern about is older than 48 hours. Unfortunately becasue you contacted us 48 hours after placing your order, weŕe unable to provide a resolution. We have notified the restaurant of the issue so they can improve service¨ They are clearly missing the bigger picture here and their automated response seems to be disconnected on what is really going on. Basically they LIED in their email about removing the charge from my account and the 48 hour rule does not even have anything to do with it. I cant believe they sent an email saying it was placed on my account that it would be removed and now they wont remove it. I WILL NEVER USE ubereats again. Going to call my bank and show the email in hopes they will remove it. Thanks a lot ubereats for STEALING my money. Beyond unprofessional, you are thieves.