Sadly, Uber Eats customer service is abominable. Uber’s acquisition of Postmates made this worse. I placed an order through Postmates in March of 2023 (Order 9B99E). They delivered the wrong order, and I let Postmates know immediately, the same day. Postmates refunded / canceled the charge right away. Everything was taken care of quickly and easily. Four months later, in July of 2023, Uber charged my card for the same order. I contacted Uber support right away, and they said they charged my card again because the original charge didn’t go through. I let them know that the original charge was canceled by Postmates because the original delivered order was wrong. Uber support said that they could not do anything for me, as I contacted them outside of the 48 hour window. I explained to them that I contacted Postmates immediately, on the same day that the wrong order was delivered - That’s why Postmates refunded / canceled the original charge. Uber support kept reiterating that they could not do anything for me, as I contacted them outside of the 48 hour window. I went back and forth with Uber support for almost three months. Finally, someone from Uber priority support was able to credit my account for the charge in October of 2023. It absolutely should not have taken that long to rectify the situation. It almost seemed like Uber did not have access to the old Postmates records. In any case, it was some of the worst customer service that I’ve ever received from any company.