In addition to exorbitant fees and surcharges, their customer service is the worst I’ve ever experienced. Yesterday I opened the app, saw I had a 40% off promo expiring in 2 days. Chose from the eligible restaurants and applied it at checkout. Everything worked until the last screen where it said the promo was not being applied. The order ended up going through but the promo was removed. So I ended up paying 20$ more than planned. This is also false advertising, I have all the screenshots. I reached out to support who told me they could not amend an open order but to return once the order as complet. I did just that and I kept getting transferred in the chat to the “specialized department”. I think I was transfered 5-6 times and they kept transferring me. Ultimately they told me the specialized team would email me back. This morning I got an email simply telling me how to apply a promo code. It’s like they don’t read any details and copy and paste generic help from their FAQ. I am livid honestly and am going to cancel and delete Uber and Uber Eats. I’ve been a customer for years but they’re scammers. Avoid at all costs