Keep getting charged for food that never arrives. Hour, two hours late and I cancel and get charged. One customer service agent told me if I ever cancel I get charged. Another told me I have to call them directly to cancel ( is this an option on the app?-no) Apparently they don’t have supervisors. If they do, they’ll get back to you (yeah right) in 48 hours. I ordered a pizza at 6:00. 7:00 delivery estimate. 7:15 no pizza. New delivery time is 7:45. Ordered it for my 7 year old son who was going to bed at 8:00. Not picked up. Got charged because the restaurant “ just starting preparing it”. What am I going to do with a pizza at 9…10…? Refused a refund. My fault. Paying for $70 worth of food I never got.