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Ana
I would not recommend Uber Eat. I live in Manchester and the service here is poor. It was very often I missed some items from my order. Anyway my money was refunded. But not last time. My order was delivered to the wrong address, I could see it on photo, provided by driver. He left the order outside the door. I have never selected the option to leave my order outside. I was always waiting. The driver tried to contact me, I sent him a message to remind my address. The Uber Eat customer team decided that I was eligible for a refund. I sent them the picture, made by a driver. But they somehow refunded me a half an order. I sent them emails and every time different agent respond and every time differently. It is not possible to contact Uber team and you'll hardly find a complaint section. I only could get a webchat. My issue still not resolved. I will never order again by Uber Eat. If you have an option to order strait from restaurants or supermarkets do it, it is cheaper and less stressful. Anyway, if you decided to order from Uber Eats, I recommend: make screenshots of the cost (how it looks first time) and items on your order, the time your order takes, try to contact a driver by message and take screenshots. If a driver making a picture - you need to save it. All of that it you will need to provide as an evidence for customer team. Or your money will never be refunded. Hope my review is helpful
10 months ago
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UberEATS has a 1.1 average rating from 7,872 reviews

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