At least 3 out of every 5 orders are awful experiences and the rest are just plain unpleasant. Absolutely non-existent customer services of any kind, VERY long waiting times, having to pay the extra £2.50 to ANY hope of getting warm (not even hot) food and still having a very high chance of cold food, the con of promising £5 goodwill if the order arrives after the latest estimated time just for said time to change every 10 minutes, cancelling orders without any apology or explanation at all, refusing refunds for cold food or damaged food/groceries without any explanation as to why...the list goes on and on. The only reason I didn't delete my account ages ago is because I paid for the annual Uber One membership and I'm determined to get something out of it.