I will never ever just uber eats again. I placed an order they changed me twice. I contacted them on line I was told by Dess that it's nothing she can do. I will have to wait 3-5 business days to see if I can get a refund. Dess said and I quote Alesia . This is a standard practice to confirm that your card has enough funds to cover the full amount. I asked for management to call me Her response was While we understand the frustration that this situation has caused, please know that you have reached the highest level of support available. And I know you wanted to speak on the phone with someone. At the moment, we do not currently provide phone service (and this is something we hope to have soon). I never have this problem with Door dash. I won't be using this app again