I have been you using the Uber eats now for quite a sometime even I do have Uber one currently. The recent order was totally disaster. Before I order I put in the instructions section clearly where my flat located, however, the rider still couldn’t find the flat anyway I explained to him on the phone for 8 minutes he still couldn’t manage the find the flat then after 7 minutes talking on the phone he said come get your f*king food from near the where he was, and I said to him McDonald is only 4 minutes walk from my flat but due to rain and late hour I couldn’t leave the house because I was babysitting my little daughter anyway that was the main reason I ordered from the app otherwise I would walk and buy it myself. Anyway, end of the phone conversation he said come and get @f*king order I’m gonna take it back then he hang up the phone and cancelled the order. I contact with the Uber eats through them app and they are other joke side of the story, they told me driver tried to contact you make sure update your phone number and keep the phone near you. I sent them a screenshot of 8 minutes talk on the phone the live agent ridiculously said same thing. I’m not even too sure if they are reading the messages properly. I didn't get the food and I charged £18.50. I dont mind about the money but the way they treat them customers is not acceptable. It was my last order from them from now on I make sure my family will not use them app. Please also give a little instructions to your driver, if they can’t manage the find the property they don’t need to swear on the phone to the customer. In addition, I do pay for the food to deliver to me my front door, which is what I selected on the app “meet at my front door” I didn’t choose a option meet me somewhere in the town.