Abysmal customer service. Misleading steps on the app (tip shopper/tip driver when they are one and the same). I messaged them through the app and 3 representative closed the chat when they didn't want to answer the questions I had. It was just ridiculous. I just wanted a $5 (tip amount) refund because there was a couple of issues with my delivery and they just ended the chats after saying I should rate the merchant or driver and it wasn't on them... I've never seen such poor customer service. I'm going to cancel my account and subscription with them immediately as I cannot in good faith support a company that treats their customers and partners so freaking poorly. Please stay away! They are awful!