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Katie
Would give 0 stars if I could. In the past when I didn't receive food that I ordered and paid for I would let them know and they would reimburse me. The last 2 times they simply said they'd review it AND THEN THEY NEVER RESPONDED. TWICE. It's a very cowardly way to run your business. Then when I contact support they refused to give a reason I was not being reimbursed until I demanded a phone call from a manager and they then told me that I had reported too many missing items and would no longer be eligible for reimbursement. How on earth am I being penalized for a product I paid for NOT being delivered? I understand that the restaurant is responsible, but they have a contract with that restaurant and choose to partner with them.. if youre not going to stand behind your product and the restaurants you partner with then get out of the business. Their "support team" sent me multiple duplicate messages, proving I wasn't even talking to a human. Again, cowardly and pathetic customer service. I have since deleted my account and will never use uber or uber eats again. LYFT and Door Dash have yet to disappoint me and uber still owes me money for undelivered services. Goodbye and good riddance
10 months ago
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UberEATS has a 1.1 average rating from 7,871 reviews

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Alice, Customer Support

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