My order got severely delayed, over an hour. When i contacted the driver, he was polite and apologetic, and said he was having problems with his bike and trying to fix it. I communicated with Uber eats via the chat box and requested a refund and cancellation of the order. The answer was they would still charge me to compensate both the restaurant and the rider. I contacted customer service to ask why am i being charged for a failed order that was no fault of mine. I've received no response yet about whether I'll be refunded. So much hassle for trying to put things right. Will never use Uber eats again.