Ordered a birthday cake from Carvel to be delivered to my 82 year old brother in law in the hospital with his first and last name included in instructions for his birthday. Called Carvel to be sure they got the order and had HBD with his name put on cake. They were very nice. Paid for the order and gave the driver a very nice tip. Received an email it was it was delivered and a thank you message from JP the driver. Was unable to get a hold of my BIL in hospital as he was having cell phone issues. When we finally reached him we found out he never received cake. It was after there ‘48 hour’ rule. Spoke to the hospital and found out by there security the drivers friend came in with the cake, put it on counter walked out came back in 5 minutes later and took it back with her. They have it on video. Spoke to Uber eats and got no where. $43 dollars later and no cake, they were no help what so ever. Will NEVER use this company again- you should not either !!!