If there is zero star option, zero star is definitely my go-to rate. Absolutely worst customer service I've ever experienced. I'm really curious who sets the customer service guidelines. Here's what happens when your order goes missing: You will be accused of lying, cheating, and stealing. They won't refund you because they think you're a liar. Trust me. It's a very frustrating and upsetting feeling. Also, from their perspective, since the food you ordered wasn't delivered, they think you should order the same food from the same restaurant, which means you're supposed to order the same foods even you know your order will be missing again. They will tell you that they cannot confirm that your order has not arrived. My question here is, "Have you confirmed that my order has arrived? Do you have any solid proof?" I usually claim that the photo shared by the delivery person shows the wrong location, but UberEATs doesn't listen to. They keep saying your order is not eligible for a refund. Their strategy in my opinion is to make you give up taking your money as donation. Whoever created the guidelines needs to revisit everything.