First and LAST experience. Paid for priority delivery and a tip. 30+ minutes later, no delivery and people I purchased drinks for had to leave. I cancelled the order, but was told by "Sonny" in chat that it was picked up so I had to pay for it. I asked to be connected with a supervisor and was dropped from the chat. Contacted them through chat a second time and "Faith" was a bit more helpful, but couldn't explain to me why the order I placed originally was for $9 more than my refund. She said that, as I was "unresponsive", i.e. WORKING, she would refund what appeared to me to be a lesser amount than I was told on the original order and that it would take 2-5 business days to get the refund. I called customer service and was dropped by two very difficult to understand associates, "Joms" and "Smiles." Mind you I was definitely upset, but never rude or insulting. I called a third time and spoke with "Edwin" and asked to speak with a supervisor. He said that a supervisor "would call [me] back within 24 hours." I spent over an hour dealing with an order for 4 drinks from Dunkin Donuts. Absolutely ridiculous. I filled a complaint with our state AG.