I recently had a terrible experience with Five Guys in Seminole, Florida and I feel compelled to share my disappointment. I ordered from Five Guys through Uber Eats and what followed was an absolute nightmare. After waiting for almost 1 1/2 hours, I received a message from the driver informing me that the system was down and they were unable to complete my order. This was incredibly frustrating as I had a hungry family of four eagerly anticipating their meal, only to be left empty-handed. The lack of communication and efficiency from both Five Guys and Uber Eats is simply unacceptable. The fact that there was no proactive effort to inform me of the delay or the technical issues with the system is incredibly disappointing. By the time I received the news, it was too late to place another order and endure another extensive wait. The entire experience left a sour taste in my mouth and I am deeply dissatisfied with the lack of customer service and professionalism displayed by both Five Guys and Uber Eats. I expected better from a well-known establishment like Five Guys and a widely-used delivery service like Uber Eats. This experience has made me reconsider ever ordering from them again and I strongly urge others to think twice before doing so. It's evident that they have significant shortcomings in their operational capabilities and customer communication, and as a result, they have lost my trust and patronage.