This strictly applies to Uber Eats, Canada. I frequently order food to be delivered to my mother-in-law who is in a nursing home. You see, I live in Florida and she is in Canada. I’ve ordered from Uber Eats many times and have never had a problem. Until last Sunday, 2/11/23. Today is Tuesday, 2/13/23. I spoke with my MIL for the first time since that order 2 days ago. She told me she never got it. I reached it to UE for a resolution and was dismissed, was told that it was more than 48 hours after the fact and that they would do nothing to fix it because they have to follow their guidelines. I understand guidelines but I also understand customer service. I was sent texts and emails notifying me that my order was delivered yet it was not. This was only an order of $24 but the point is, they could easily give me a credit for that amount but they will not. Since there is only to option to chat with an agent, the agent abruptly ended the chat with me after saying that he can’t help me. Uber Eats, you should be ashamed of yourself. Because of your driver, you have now lost a customer over $24 dollars. Shame on you.