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Anonymous
UberEats is in my opinion one of the WORST food delivery services AVAILABLE IN THE GREATER bOSTON AREA! I have multiple experiences with delayed deliveries. I stopped using UberEats for a while due to delayed delivery, delivery to the wrong address, etc. Yesterday (02/19/24) I decided to give them another try. I received an approximate time of deliver, then a message saying my food was being prepared, then a message saying my food was delayed, then a message saying my driver was delayed due to making delivery stops along the way! I contacted UberEats to ask about why my delivery was scheduled along with other deliveries which would mean my food would be cold by the time it arrived at my house. The customer service rep told me to call them back if my food was cold on delivery and they would work with me at that time. Well my food came and as I knew it would be THE FOOD WAS COLD AND I HAD TO REHEAT IT. If I wanted to cook I would not have ordered delivery. I will NEVER order from UberEats and do not recommend this service to anyone that wants professional delivery service. It also seems to be the practice of some drivers that the smaller the tip, the more delayed the service. If I could rate this service a 0 it would be more accurate that rating it a 1.
9 months ago
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UberEATS has a 1.1 average rating from 7,868 reviews

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