Ordered some food from McDonalds as a treat for the kids during half term. Unfortunately, they use UberEATS to deliver. UberEATS delivered the food to a totally WRONG address. They took a photo of the food in front of a white door and marked the delivery as complete. I have a brown door... All my neighbours have brown doors, so I called the driver straight away to let him know, but he said he's already on another drop & can't help. This was within 30 seconds of him taking the photo, so surely he was still on the same road! Either way, he refused to help. I then called their customer service line and was "assisted" by a very rude lady who clearly does not care about any of this. She kept saying that they have "proof of delivery" - this being the photo of the wrong door - and refused to help or listen any further. After holding for at least 10 minutes, I was put through to a "manager" (who only managed to speak worse English than the the lady before) and was told that since they have a photo, that is enough for them and that "hopefully I'll have a better experience next time"! I tried to explain that the photo was not of my door, but they were not interested. I also asked for them to check the GPS of where that photo was taken... funnily, they said they don't need to do that! I don't know why such a big company is using these guys to look after their deliveries, but I for one will not be ordering anything from any company using UberEATS as their delivery agent.