Terrible experience. Placed order on 21 December 2023. Delivery time passed - it showed on app as delivered but never arrived. Tried to contact help but got transferred to someone else then kicked out of the automated system as delivery time had passed. Claimed a refund and was refused on “policy” grounds to protect others customers - whatever that is meant to mean. Wrote a formal complaint to the CEO - no response. I reclaimed on my credit card and was refunded in full. I’ll never use them again and given how common a problem this seems to be, I’m amazed anyone uses them! How can a business this size operate so dishonestly?