First driver (elderly woman) assigned to pick up food drove in circles around the restaurant for over 31 minutes. Called me twice to ask if I had directions, which truly if I knew this was going to be the case I would have picked up the food myself, yet I assumed UberEats had decent drivers capable enough to pick up and drop off food. Arrival time was 450pm. I attempted to contact customer care TWICE for assistance and I was turned away by both agents. Customer service is as bad as the drivers. At 510pm the driver finally released the order and another driver was assigned therefore making the delivery time delayed to 545pm. Note this is 1 hour and 35 minutes after order purchased. Yet the app states delivery is within 30 minutes. The food arrived disgusting. Beyond soggy, cold, and watery. Nothing I could do would have made the food appetizing to eat.